##  [Individual price plans overview](/index%2ephp/en/price-plans-overview) 

    ![novinky](/sites/default/files/styles/uvodnik/public/images/2024/04/FAYN_HEADER_NOVINKY_POZADI.jpg.webp?itok=Y4IcoVzg) 

# Individual price plans overview

Multi-channel tariffs, which in the basic setup allow you to connect a PBX or VoIP device with the ability to make up to 25+ simultaneous calls. A range of up to 100+ numbers can be assigned under one tariff. Free minutes are drawn by all numbers.



 

 Individual 300Individual 600Individual 3000Paymentpostpaid / invoicepostpaid / invoicepostpaid / invoiceTrunk setup1 EUR00Number range assignment from 1 to 99 pcs0,2 EUR / number0,2 EUR / number0,2 EUR / numberNumber range assignment from 99 pcs200 EUR200 EUR100 EURTariffication60+160+11+1Free minutes CZ + SK3006003 000Common landline networks CZ and SK0,0190,0160,014Common mobile networks CZ and SK0,02590,02390,0189Pricelist[download](/download/tarify/b2bsk/faynIND300sk.pdf)[download](/download/tarify/b2bsk/faynIND600sk.pdf)[download](/download/tarify/b2bsk/faynIND3000sk.pdf)**Price / month****7 EUR**  
plus VAT**11 EUR**  
plus VAT**49 EUR**  
plus VAT

 

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## SLA support

If you require a service technician beyond standard support, extended customer support can be purchased.

**Level****SLA** **Basic support**

(FREE )

**95 %**- 24/7 access to online trouble reporting
- response within 24 hours of reporting, but only on weekdays between 9:00 and 17:00

Including:

- FAYN systems functionality check
- evaluation of the status on the FAYN side
- recommending further action to the customer

**Standard support**

20 EUR/month  
2 hours a month inclusive

**98 %**- 24/7 access to online trouble reporting  
    8/5 telephone emergency trouble reporting  
    response within 8 hours of reporting, but only on weekdays between 9:00 and 17:00

Including:

- functionality check of FAYN systems
- evaluation of the status on the FAYN side
- remote check of customer device settings (TeamViewer only)
- diagnostics of traffic between FAYN systems and the customer
- recommending further action to the customer

**VIP support**

60 EUR/month

5 hours a month inclusive

**99 %**- 24/7 access to online trouble reporting
- 24/7 telephone emergency fault reporting
- on working days between 09:00 and 17:00 response within 2 hours, on non-working days and between 17:00 and 09:00 response within 4 hours of reporting a fault

Including:

- FAYN systems functionality check
- evaluation of the status on the FAYN side
- diagnostics of the operation between FAYN systems and the customer
- possible remote network diagnostics on the customer side
- diagnostics / repair of customer's telephone settings
- diagnostics / repair of router settings