novinky

Individual price plans overview

Multi-channel tariffs, which in the basic setup allow you to connect a PBX or VoIP device with the ability to make up to 25+ simultaneous calls. A range of up to 100+ numbers can be assigned under one tariff. Free minutes are drawn by all numbers.

 Individual 300Individual 600Individual 3000
Paymentpostpaid / invoicepostpaid / invoicepostpaid / invoice
Trunk setup1 EUR00
Number range assignment from 1 to 99 pcs0,2 EUR / number0,2 EUR / number0,2 EUR / number
Number range assignment from 99 pcs200 EUR200 EUR100 EUR
Tariffication60+160+11+1
Free minutes CZ + SK3006003 000
Common landline networks CZ and SK0,0190,0160,014
Common mobile networks CZ and SK0,02590,02390,0189
Pricelistdownloaddownloaddownload
Price / month7 EUR
plus VAT		11 EUR
plus VAT		49 EUR
plus VAT

 

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Or call +420 530 330 240

SLA support

If you require a service technician beyond standard support, extended customer support can be purchased.

LevelSLA 

Basic support

(FREE )

95 %
  • 24/7 access to online trouble reporting
  • response within 24 hours of reporting, but only on weekdays between 9:00 and 17:00

Including:

  • FAYN systems functionality check
  • evaluation of the status on the FAYN side
  • recommending further action to the customer

Standard support

20 EUR/month
2 hours a month inclusive

98 %
  • 24/7 access to online trouble reporting
    8/5 telephone emergency trouble reporting
    response within 8 hours of reporting, but only on weekdays between 9:00 and 17:00

Including:

  • functionality check of FAYN systems
  • evaluation of the status on the FAYN side
  • remote check of customer device settings (TeamViewer only)
  • diagnostics of traffic between FAYN systems and the customer
  • recommending further action to the customer

VIP support

60 EUR/month

5 hours a month inclusive

99 %
  • 24/7 access to online trouble reporting
  • 24/7 telephone emergency fault reporting
  • on working days between 09:00 and 17:00 response within 2 hours, on non-working days and between 17:00 and 09:00 response within 4 hours of reporting a fault

Including:

  • FAYN systems functionality check
  • evaluation of the status on the FAYN side
  • diagnostics of the operation between FAYN systems and the customer
  • possible remote network diagnostics on the customer side
  • diagnostics / repair of customer's telephone settings
  • diagnostics / repair of router settings